PURE.
PRECISE.
RESEARCH.

R-PEPS ships Australia-wide. All orders are processed within 1–3 business days of payment confirmation, excluding weekends and public holidays.

Delivery

Once dispatched, you'll receive a confirmation with tracking details where available. Delivery timeframes are estimates provided by our shipping carriers and are not guaranteed — delays caused by the carrier, customs, or events outside our control are not the responsibility of R-PEPS.

Packaging

All orders are packed discreetly and securely to protect product integrity in transit.

Research Use Only

All products sold by R-PEPS are intended strictly for laboratory and research use. They are not for human or animal consumption, and are not sold as drugs, food, or cosmetics.

Questions

If your order hasn't arrived within the expected timeframe, contact us at rpepsofficial@gmail.com with your order number and we'll look into it.

Due to the nature of our products, all sales are final. We do not offer refunds or exchanges for change of mind.

Exceptions

If a batch fails independent testing or arrives damaged, contact us within 7 days of delivery with your order number and a Certificate of Analysis (COA), and we'll arrange a replacement or refund.

How to make a claim

Email us at rpepsofficial@gmail.com with:

• Your order number
• A description of the issue
• Supporting COA and/or photos of the damaged item

We'll review your claim and get back to you with next steps.

By accessing or purchasing from R-PEPS, you agree to the following terms.

Research Use Only

All products are sold strictly for laboratory and research purposes. They are not intended for human or veterinary use, consumption, or application of any kind. Nothing on this site constitutes medical advice, and no product is intended to diagnose, treat, cure, or prevent any disease.

Eligibility

You must be 18 years or older to purchase from this site. By placing an order, you confirm you are purchasing as a qualified researcher for lawful research purposes only, and that you are responsible for compliance with all laws and regulations applicable in your jurisdiction.

No Medical Claims

R-PEPS makes no claims regarding the safety or efficacy of any product for human or animal use. Any statements on this site are for research reference only.

Limitation of Liability

R-PEPS is not liable for any misuse of products purchased through this site. To the fullest extent permitted by law, R-PEPS disclaims all liability for any loss or damage arising from the use, misuse, or handling of purchased products.

Changes to These Terms

We may update these terms from time to time. Continued use of this site after changes are posted constitutes acceptance of the updated terms.

Contact

Questions about these terms can be sent to rpepsofficial@gmail.com.

This policy explains how R-PEPS collects, uses, and protects your personal information.

Information We Collect

When you place an order or contact us, we collect information such as your name, email address, shipping address, and order details. Payment information is processed directly and securely by our payment provider — we do not store your card details.

How We Use It

• To process and fulfil your orders
• To communicate with you about your order
• To improve our website and product offering
• To comply with legal obligations

Cookies

Our site uses cookies to support core functionality (like your cart) and to understand how visitors use the site. You can disable cookies in your browser settings, though some features may not work as intended.

Sharing Your Information

We share information only with the third parties needed to run our store — our e-commerce platform, payment processor, and shipping carriers — and never sell your personal information to third parties.

Your Rights

You can request access to, correction of, or deletion of your personal information at any time by contacting us at rpepsofficial@gmail.com.

Updates

We may update this policy from time to time. Changes will be posted on this page.